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Voice Mail Guides
Please click on bookmark below for more
information:
ACCESS
MAILBOXES
At Your Desk:
1. Press the MSG button on your phone
2. When your message comes on, press
3. You will be prompted for your Password
4. Press 7
to begin playing your new messages
On-Campus
1. From an on-campus location, dial
6+
extension
2. When your message comes on, press
3. You will be prompted for your Password
4. Press 7
to begin playing your new messages
Off-Campus
1. From off-campus, dial 619-644-7454. When
auto attendant begins, please follow the directions
2. When your message comes on, press
3. You will be prompted for your Password
4. Press 7
to begin playing your new messages
PLAYING VOICE MESSAGES
When you access your mailbox, you hear the
number of new messages you have received, followed by the number of
saved messages.
Each time you return to the Main Menu, you
might hear a "chime" tone. If you hear this, there is a new message in
your mailbox.
Play Messages
To play a message:
1. From the Main Menu, press
7 to access
the Voice Messages menu
2. Press
7 to play new messages or
press 8
to play saved messages
Options
while Playing a Message
Press
1
to Pause the message
Press
2
to Forward
Press
3
to Delete
Press
4
to Skip to Previous Message
Press
5
to Keep the Message
Press
6
to Skip to Next Message
Press
7
to Start Message Again
Press
8
to Play Date and Time of the message
Press
9
to Exit Play
Press
to Rewind 5 seconds
Press
to Fast Forward 5 seconds
Save Messages
To save a message:
1. From the Main Menu, press
7 to access
the Voice Messages menu
2. Press
7 to play a new message
3. Press
5 to keep the message
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RECORD AND SEND MESSAGES
You can make new messages for other mailbox
owners or entire distribution lists. See
Use Distribution Lists
guide.
Make a Message
To make a new message:
1. From the Main Menu, press
6 to make a
new message
2. If prompted, select
1 to enter
an internal mailbox extension number
3. Enter a mailbox extension number,
or press
to enter a distribution list number.
Use Message Delivery Options
After recording a new message, replying to a
message, or forwarding a message, choose from the following message
delivery options:
-
Press 9
to deliver the message
-
Press 7
to play the message
-
Press 3
to discard and rerecord your message
-
Press 5
to deliver to another mailbox (not available when replying to a
message)
-
Press 2
to add a comment to the existing message
-
Press 6
to access message addressing options
-
Press 4
to cancel the destination mailbox number (not available when
replying to a message)
-
Press 1
to cancel making a message
FORWARD
MESSAGES
You can forward any non-confidential message
in your mailbox to another mailbox or distribution list.
If you want you can also add comments to the
original message you want to forward. When someone plays your forwarded
message, your added comments are played first, followed by the original
message.
Forward a Message
To forward a message:
1. From the Main Menu, press
7 to play
the message
2. Press
2 to forward or reply to a
message
3. Press
1 to forward the message
4. Enter the mailbox number to
forward the message or press
and the distribution list number to forward the message to all
members of the distribution list
5. (optional) Press
2 to record
your additional comments and press #
when you are finished recording
6. Press
9 to forward the message
A copy of the
current message with recorded comments is forwarded to the specified mailbox or distribution list
member's boxes.
REPLY TO
MESSAGES
The reply feature allows you to answer a
message to the sender without addressing it. You can reply to messages
sent from mailboxes within the Voice Mail system, but not to messages
left from outside callers.
Reply to or Answer a Message
To reply to or answer a message:
1. From the Main Menu, press
7 to play
the message
2. Press
2 to forward or reply to a
message
3. Press
2 to answer the message
4. Record your reply and press
when
finished
5. Press
9 to deliver the message
Your reply is
delivered to the original sender's mailbox.
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SET MESSAGE ADDRESSING OPTIONS
You can set the following options for
message delivery before you send, forward, or reply to a message.
Set Message Address Options
After you record a message, but before you
deliver it, you can set message addressing options. To set message
addressing options:
1. Press
6 for the Message
Addressing Options menu
2. Select one or more of the
following:
-
Press 1
to request/remove a Return Receipt - A Return Receipt lets you receive notice when a recipient has
received and played the message you have sent. This works only for
internal messages sent from one mailbox to another.
-
Press 2
to mark/unmark the message Confidential -
If you mark a message Confidential, it prevents the recipient
from forwarding that message to another mailbox or distribution list
CHANGE MAILBOX SETUP OPTIONS
You can use the following options to change
your mailbox setup.
Note: During the time you are
recording your greetings, your mailbox will not play a greeting for
calls coming into your mailbox.
Change Greetings
To change your greeting:
1. From the Main Menu, press
8 for the
User Options menu
2. Press
1 for the Mailbox Setup
menu
3. Press
1 to Change Your Greeting
a) Your
Active Greeting Number is 1
b) To
Activate a Different Greeting Press 2
c) To Play
a Greeting Press 7
d) To
Record a Greeting Press 3
e) To
Delete a Greeting Press 1
f) To
Return to the Previous Menu Press
9
Change Passcode
To change your mailbox passcode:
1. From the Main Menu, press
8 for the
User Options menu
2. Press
1 for the Mailbox Setup
menu
3. Press
2 for the Change Passcode
menu to change the passcode
4. Press
3 to delete and enter a new
passcode (1, 2, or 4 digits long)
5. Enter the new passcode again. The
new passcode is then played.
Change Mailbox Name
1. From the Main Menu, press
8 for the
User Options menu
2. Press
1 for the Mailbox Setup menu
3. Press
3 to change the mailbox name
4. Press
3 again to discard the current
name and record a new one
5. Press
7 to play the mailbox name
USE
DISTRIBUTION LISTS
A distribution list is a grouping of user
mailboxes that you can use to send or forward messages to every member
of the group in one operation.
Create or Edit Distribution List
To create or edit a distribution list:
1. From the Main Menu, press
8 for the
User Options menu
2. Press
2 for the Distribution List
menu
3. Press
2 to add or edit a
distribution list
4. Enter the number (0-47) of the
list you want to create or edit.
5. Press
2 to record the list name
while you are editing a list or press 6
to add a mailbox to the list.
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Listen to a Distribution List Member
List
When a distribution list exists, you can
listen to the member list from the telephone. To listen to distribution
list member list:
1. From the Main Menu, press
8 for the
User Options menu
2. Press
2 for the Distribution List
menu
3. Press
7 to play the names and
numbers contained in the list
RESTORE DELETED MESSAGES
You can restore messages that you have
deleted as long as they are within 3 days. To restore
deleted messages:
1. From the Main Menu, press
8 for the
User Options menu
2. Press
5 to access your deleted
messages
3. Press
7 to play your deleted
messages
4. Browse through your deleted
messages (using 6
to skip to the next message if desired) to locate the message you
want to restore
5. Press
5 to restore the message
The message
is brought back to its original state, such as "Saved", with its original date and time.
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