Technology Guides

Nelnet MFA Login

Nelnet Multi-Factor Authentication (MFA) Login

This guide provides a step-by-step process to help students log into the Nelnet payment plan system using Multi-Factor Authentication (MFA).

Step 1:

  • Log into Self-Service using your student credentials. Click on “Student Billing”, then click on “Payment Plan” to open the Nelnet portal.

    nelnet step 1

Step 2:

  • On first-time access, you’ll be prompted to create a Nelnet profile by entering your personal details. You can add your personal email address here. Submit the form to proceed.

Step 3:

  • The system will now guide you through the Multi-Factor Authentication (MFA) setup. You will see two options:
    • a) Use authenticator app
    • b) Use email

      nelnet step 3

Option 1: Use Email

Step 4:

  • Select “Use Email” as your MFA method.

Step 5:

Step 6:

  • Log in using the same credentials as Self-Service: Password is same as Self-Service password.

Step 7:

  • Check your inbox for a temporary passcode. Enter the code into the Nelnet MFA page to complete authentication.

    nelnet step 7.1

    nelnet step 7.2

Option 2: Use Authenticator App

Step 8:

  • If you click ‘Use Authenticator App’, a QR code will pop-up.

    nelnet step 8

Step 9:

  • Download an authenticator app (e.g., Google Authenticator, Microsoft Authenticator) on your mobile device.

Step 10:

  • Use the app to scan the QR code displayed on the Nelnet page.

    nelnet step 10.1nelnet step 10.2

Step 11:

  • The app will generate a temporary passcode. Enter this passcode into the MFA prompt on Nelnet to complete authentication.

    nelnet step 11

Troubleshooting

If you experience issues during this process, please contact the GCCCD Help Desk at: helpdesk@gcccd.edu